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Currently, I'm focused on what I call "FRED Talks."  A FRED Talk is a Facilitated Review, Exploration and Discussion (FRED) of a problem solving case, done via conference call.  A FRED Talk is a convenient and inexpensive way of improving the participants' knowledge and skill related to solving problems of human, process and system performance.  If you're interested, let me know.

Recently, I worked with a CEO who heads up a 50-year old family business.  She was focused on improving the organization's processes.  Another client, the President/CTO of a woman-owned, minority high-tech business, used my services to help articulate and clarify key goals for the business in 2016.  I'm assisted him with articulating and clarifying the organization's value proposition.  A third client heads up an Australian consulting firm that specializes in healthcare-related matters and from time to time he draws on my background related to systems and human performance.

The issues confronting my clients vary.  Generally speaking, they fall into some basic categories:

The assistance I provide depends on the client's own abilities, needs and preferences. Sometimes I act as a "sounding board."  My clients want to bounce ideas off me, run something past me, get my opinion about something they're contemplating or ask for my ideas.  From time to time, they ask, "What would you do if you were in my shoes?"  Sometimes I take the role of editor; I review, critique and comment on something they've written (e.g., a position paper, an internal document or a marketing message).  Sometimes I'm asked to write something for them.  And sometimes I point them to one of my articles or tools.

Most of what I do is done via email and phone conversations.  Occasionally I use Skype and GoToMeeting.

 If you'd like to discuss how I might provide you with "Assistance at a DistanceSM" send me an email.


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This page last updated on May 17, 2016