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Fred Nickols' Consulting Engagements

Project Structure

My consulting engagements can be grouped in several ways (e.g., chronologically, by client and by the kind of issues involved).  The tables below present a review of my work organized by the kinds of issues involved and the nature of the consulting assignment.

Consulting

Description

Client

The Consulting Business (Guided Self-Instructional Materials)

Grant Thornton (Jeslen Corp)

Writing Services in Support of SmartDraw’s “Working Smarter” Blog

SmartDraw LLC

Advice and Counsel in Establishing a Consulting Service

Three and Two Enterprises, Inc.

Design of Training Course for Managing Consulting Engagements

A.T. Kearney

 

Knowledge Management (KM) and Communities of Practice (CoPs)

Description

Client

Advice, Counsel and Assistance re Communities of Practice

ACT

Knowledge Management (KM) Communication Plan

Warner-Lambert

Knowledge Management Briefing Book for Executives

Warner-Lambert

Community of Practice Start-Up Kit

Warner-Lambert

 

Sales and Marketing

Description

Client

Effective Sales Presentation Training

ARVIN

Outcome Selling Materials

Outcomes Development Corporation

Basic Sales Training

GTE (Systems Corp of America)

Sales Management Training

GTE (Systems Corp of America)

Market Plan

Bell South

Preparation of Proposal for Underwater Systems

GENSCO

Evaluation of Xerox’ Professional Selling Skills (PSS)

Hooper-Goode

National Account Managers Training Course

AT&T Long Lines

Sales Managers Training Course

AT&T Long Lines

Account Analysis & Planning Course

AT&T Marketing

Evaluation of a Data Sales Training Course

AT&T Marketing

Systems Selling Training Course

AT&T Marketing

Market Administrators Program

Chesapeake & Potomac Telephone Company

District Sales Manager’s Handbook

Ortho Pharmaceuticals (J&J)

Product Knowledge Training (Programmed)

Ortho Pharmaceuticals (J&J)

Product Promotion Training (Programmed)

Ortho Pharmaceuticals (J&J)

Basic Selling Skills Training Course

Lipton Tea, Inc.

 

Strategy and Strategic Planning

Description

Client

Design and Facilitation of a Goals Grid Review of the CEO’s Strategic Goals

ARRIS

Assistance Developing a Strategic Plan for the School of Business

The College of New Jersey

Develop a Strategic Decision Making Model

Hewitt Associates (Jeslen Corp)

Design and Facilitation of a Strategic Planning Session NOHLGA (National Organization of Health and Life Insurance Guaranty Associations)

 

Studies and Analyses

Description

Client

Research of Current Issues in Distribution

Ingram Micro (Jeslen Corp)

Telephone Interviews Related to Restructuring the Treasurer’s Office

Church of New Jerusalem (Jeslen Corp)

Design Review of a Strategic Planning Session

Jeslen Corp

Study of Medicare Claims Processing Operations

Community Mutual Insurance Company

Study of Operations Functions

Educational Testing Service

Study of Impact of New System on Operations

Schear Family Clinic, LLC

Analysis of Organizational Measurement Systems

AT&T

Study of Marketing Staff Requirements

AT&T Yellow Pages

Feasibility Study for Application of Algorithms

Educational Testing Service

Study of Cross-Divisional Operations (COPA and COD)

Educational Testing Service

Analysis of Sales Crew Performance

AT&T Yellow Page

Analysis of Human Machine Function Allocation

AT&T Long Lines

 

Systems

Description

Client

Assistance Developing Job Aids for Using a Massive Healthcare Database

Health Roundtable (Australia)

Prototype Intranet Resource

Warner-Lambert

PC-Based Claims Entry and Editing System

Community Mutual Insurance Company

PC-Based Job Aids and Training for Claims Coders

Community Mutual Insurance Company

PC-Based Medical Nomenclature to Code System

Community Mutual Insurance Company

PC-Based College Code Inquiry System

Educational Testing Service

PC-Based Customer Inquiry System

Educational Testing Service

Led Development of Variable Life Insurance Product Support System

Monarch Financial Services, Inc.

Led Roll-Out of New Variable Life Insurance Product and Support System

Monarch Financial Services, Inc.

PC-Based Life Insurance Sales Illustration System

Monarch Financial Services, Inc.

Development of a Common Systems Architecture

Educational Testing Service

Documentation of Data Systems (Structure & Process)

Educational Testing Service

Computer Programmer’s Course (COBOL/JCL)

AT&T Long Lines

Systems Analyst Training Course

AT&T Long Lines

Total Systems Development Process Handbook

AT&T Long Lines

 

Training, Manuals, Job Aids and Human Performance

Description

Client

Delegation Skills Training Module

Bemis, Inc.

Problem Solving (Guided Self-Instructional Materials)

Grant Thornton (Jeslen Corp)

Time Management (Guided Self-Instructional Materials)

Grant Thornton (Jeslen Corp)

Job Aids for Medical Claims Examiners

Community Mutual Insurance Company (Anthem)

Design of Document Analysis Training

Educational Testing Service

Needs Assessment for Corporate Planning Training

AT&T

Basic Management Skills (Videotapes)

AT&T HRD

Evaluation of Job Definition Training Course

AT&T HRD

Evaluation of AT&T’s “Training Development Standards”

AT&T HRD

Getting Up to Speed Manual for New Managers

AT&T HRD

Getting Up to Speed Manual for New Managers

AT&T Yellow Pages

Needs Assessment for Transition Management Training

AT&T HRD

Tom Peters and The Excellent Companies (Videotape)

AT&T HRD

Time Management Workshop

AT&T HRD

Information System User’s Job Aid

AT&T Information Systems

Medical Claims Examiners Training Course

Booz Allen & Hamilton (Empire State Blue Cross & Blue Shield)

Database Designers Training Course

CENTEC

Travelers Checks Claims Examiners Job Aids and Training Course

Citicorp Services

Training and Job Aids for Financial Aid Assistants

Educational Testing Service

Customer Systems Support Specialist Training

AT&T Marketing

Management Development Program

Simpson Timber Company

Shipboard Engineering Manual (Programmed)

U.S. Navy

Contract Access Job Aid for Construction Site Supervisors

Southern California Trades Council

 

Work and Management

Description

Client

Ongoing Advice and Counsel to CEO

Shared Performance LLC

Interim Back Office Support

Shared Performance

Writing/Editing Services in Support of Marketing Messages

Shared Performance

Acting General Manager for TROCAL North America (German Conglomerate)

Jeslen Corp

QC Documentation – Positioning and Marketing

Bell Laboratories

Design of Document Analysis Function

Educational Testing Service

Design of Document Analysis Workstations

Educational Testing Service

Reengineering of the QC Shop Structure and Process

Educational Testing Service

Documentation of Suspend Resolution Process

Educational Testing Service

Planning and Controlling Work Workshop

AT&T HRD

Documentation of Claims Adjudication Process

Booz Allen & Hamilton (Empire State Blue Cross & Blue Shield)

Review and Analyze Performance Management Measures and Standards

Chesapeake & Potomac Telephone Company

Documentation of Travelers Checks Claims Adjudication Process

Citicorp Services

Review of a Job/Task Analysis Template for Autonomous Workers

Human Performance Systems, Inc.

Facilitated Session on Corporate Performance and Productivity

NYNEX

 

Invited Presentations

Description

Client

The Goals Grid

Arris

Change Management

Care Improvement Plus

The Autonomous Performer

Dell University

Solution Engineering

Dell University

Change Management in Hard Times

Electric Utility Consultants, Inc. (EUCI)

Communities of Practice

GlaxoSmithKline

Change Management

Scientech

Change Management in Hard Times

SmartDraw LLC

The Systems Development Process:  No Place for Human Beings

AT&T Long Lines

 

To contact me to discuss how I can be of “assistance at a distance,” send an email to assistance@nickols.us.

 

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This page last updated on July 19, 2015